Payment & Shipping

Payment

  • We accept payment by: Credit Card (Visa, Mastercard or American Express), PayPal, Bank Deposit, AfterPay, or ZipPay.
  • All credit card payments are processed immediately.
  • If payment is not received by Bank Deposit within 3 business days of the order being placed the order will be cancelled and the goods released back into stock.
  • International Orders may be paid by either PayPal or Credit Card (AfterPay is also now available to New Zealand customers).

 


Shipping

 

  • All orders placed before 12.00pm (AEST) are currently being shipped same day where possible. You will be advised by phone/email where there is an extended delay.
  • $12 FLAT RATE REGULAR SHIPPING applies to orders within Australia.
    • Bulky orders are excluded (e.g. saddles, 10 or more cardboard hat boxes, orders over 9.5kg). Postage can be calculated in your cart / during checkout.
  • For orders over $200 FREE REGULAR SHIPPING applies to orders within Australia (bulky orders are also excluded and postage will be calculated in cart/during checkout)
  • EXPRESS & INTERNATIONAL SHIPPING is charged in accordance with Australia Post and can be calculated in your cart / at checkout.
  • All orders are shipped through Australia Post and are provided with a tracking number (check your junk folder if you haven't received a dispatch notice within 2 business days of placing your order) http://auspost.com.au/track/.
  • We accept no responsibility for packages once they are in the hands of the shipping carrier. We will however assist in communicating with the shipping carrier to try and find lost parcels, any compensation received will be passed onto you as either a refund or credit towards a replacement.
  • Express Post overnight delivery (not currently guaranteed by Australia Post) is only available in the Express post network, addresses outside this network will receive the fastest possible delivery, but without any guarantee as to time frame.
  • International orders are shipped by standard international air mail through Australia Post with tracking provided. If your order has not arrived within 30 days please contact Australia Post with the parcel number.

 

Price Matching

  • We do not generally price match with other stores.
  • We will however at our discretion price match with official Australian brand websites i.e. Ariat, Wrangler, etc.