Payment & Shipping

Payment

We accept payment by: Credit Card (Visa, Mastercard or American Express), PayPal, Bank Deposit, AfterPay, or ZipPay.

All credit card payments are processed immediately.

If payment is not received by Bank Deposit within 3 business days of the order being placed the order will be cancelled and the goods released back into stock.

International Orders may be paid by either PayPal or Credit Card.


Shipping

All order placed before 2.30pm (AEST) are currently being shipped same day where possible. You will be advised by email where there is an extended delay.

Customers have been experiencing delivery delays with Australia Post, please be aware of this, however as always feel free to contact us if you have not received your package within a reasonable time frame. The express post shipping guarantee has also been suspended and parcels are not always going overnight where they normally would. For AusPost updates on delivery delays please check: https://auspost.com.au/about-us/news-media/important-updates/coronavirus


A shipping estimate can be found in the shopping cart before entering checkout.

Orders can either be shipped through Australia Post or Sendle (courier delivery - can not deliver to PO Boxes).

All orders are provided with a tracking number.

We accept no responsibility for packages once they are in the hands of the shipping carrier. We will however assist in communicating with the shipping carrier to try and find lost parcels, any compensation received will be passed onto you as either a refund or credit towards a replacement.

For Australia Post delivery you may select either Regular Post or Express Post. Orders can be tracked through the Australia Post website (please allow 24 hours after receiving your dispatch notice for tracking to be available): http://auspost.com.au/track/.

Express Post overnight delivery is only available in the Express post network, addresses outside this network will receive the fastest possible delivery, but without any guarantee as to time frame. When you are shown the shipping options it will also state if you are within or outside the express post network.

International orders are shipped by standard international air mail through Australia Post with tracking provided. If your order has not arrived within 30 days please contact Australia Post with the parcel number.